Shipping policy

It takes our team 1-3 business days to process & package your order.

All shipping times (expedited shipping services included) are in addition to processing and packaging times.

During sales, special events, and new product releases it may take up to 7 days for your order to process before being shipped due to high volume. On rare occasions, orders will ship or be delivered outside this timeframe. 

Shipping timelines are estimates only and not guaranteed. 

hues of ethereal is not responsible for package deliveries affected by an invalid or outdated address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. 

We cannot guarantee address update requests made to processing orders and will not be responsible for packages shipped per the order address but under request to edit from the receiver.

If you're missing items or have any concerns about the products you received, contact us within 7 days of the delivery date. 

Please make certain to ship to a secure location as we will NOT process refunds or re-ship orders once the tracking shows delivery confirmation.

SHIPPING INSURANCE:

If you choose Route shipping insurance at checkout your package will be protected from loss, theft, or damage. However, if you choose to opt out of this insurance we are not responsible for a lost, stolen, or damaged package once it has been placed in the shipping carrier's care.

If your package is insured we will file a claim with the shipping carrier to replace your items after following all necessary steps.